Terms of Service
Compost Cache Valley LLC does not, and never will, sell private information that customers provide to us for the use of our services or the purchase of products. Know that your data is secured via your online account. It is that simple!
By providing your contact information, you consent to Compost Cache Valley LLC to sending you text messages, phone calls and emails that contain information about your services and information about the company’s work. Please let us know if you would no longer like to receive communications from Compost Cache Valley by call or text to (435) 932-0554 or email at CustomerService@CompostCacheValley.com.
Subscription Terms and Agreement
Registering for Service
Compost Cache Valley LLC requires that each customer sets up an automatic payment to charge their provided form of payment monthly on the day of the month they registered for service.
Upon registration, your collection bin will be delivered to you within three business days. Details will be provided via the provided email in 1-2 business days from the date of subscription.
Details for Pickup
Compost Cache Valley LLC will collect your bin(s) from immediately in front of your front door for our Home Subscribers (unless another agreed upon location is identified). For our Business Subscribers, we work with you to identify an appropriate location. Our staff will then leave a clean collection bin(s) at your pickup location.
Canceling a Subscription Service
If you wish to cancel your subscription, Compost Cache Valley LLC requires you to notify us more than one week in advance of your recurring payment by call or text to (435) 932-0554 or email at CustomerService@CompostCacheValley.com. If you cancel 6 days or fewer prior to your recurring payment, Compost Cache Valley LLC reserves the right to retain 25% of your total subscription price.
Issues with Automatic Payments
Compost Cache Valley LLC’s recurring payment system is designed to be beneficial for both the customer and our operations. However, if you have issues with the recurring payment system, contact us immediately by call or text to (435) 932-0554 or email at CustomerService@CompostCacheValley.com.
If you do not contact our customer service team and your payment is declined for any reason, Compost Cache Valley LLC reserves the right to impose a 25% fee for the missed payment. Possible issues include, but are not limited to, change of card number, insufficient funds, or incorrect billing address. Please double check your form of payment while registering for service.
Contacting Compost Customer Service
Compost Cache Valley LLC strives to provide the best service possible for our customers! If you have any question regarding our services or products or any issues with our online platform, contact us!
We are available by call or text to (435) 932-0554 or email at CustomerService@CompostCacheValley.com. Please leave a detailed message with your first and last name and contact method (email address or phone number), and we will return your message as soon as our customer service team is available. Compost Cache Valley LLC asks that you do not share any personal information in your message. Examples include, but are not limited to, billing or pickup address, credit card information, etc.